I'll call customer support one more time to ensure the account is setup correctly, but unless they're willing to credit my account the difference until the drop is done, I think I'm probably just going to drop down to the 110 tier and use my old modem (6141) until they run the new line. He tried hooking up one of their modems (no difference in speed). Not sure what value the power levels on a tech visit are, then. He told me that even if the power levels are fine, the data may not flow at the expected speeds. It boggles my mind that they don't travel with a laptop/modem combo to connect to every single termination point to validate speeds (not line power) at every connection until it gets to the customer's modem.

Guessing that's months away due to winter. The only thing he's suggesting is a new drop from the pedestal to the house in case that line was the issue, which he couldn't do because it's on the far side of my neighbor's yard and he'd have to go under 2 driveways. Called some more experienced techs (one of which said the 6190 wasn't approved.) but still nothing. Ran a bunch of line tests, power levels fine. Replaced the line from the grounding block to the modem (was old/spliced), no change in speed. If the line is bad outside your house do not pay the truck roll fee. If it's not at the trunk port they'll put in a ticket for line maintenance to check from the switchover back to the amp and further. Usually this is where the physical issue lives. They should test the line to your modem from the grounding block outside then chest the line between the trunk port and the grounding block. Then they can't lean on the compatible modem list as an excuse to not do the work. Keeping the 'approved' 6190 on until they get there is a good idea. it's still a great idea to eliminate a bad modem though.Д®dit: I just read you already purchased the 6190. Since you're getting the upload speeds, I am leaving heavily on there being an issue on the line between the node and your home. If it's not the modem then you'll want to return the 6190. Most places have a 14-30 day return policy.

I highly doubt it's the modem, but good idea.

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